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Our Services Offerings
Go4customer can provide you both Inbound and
Outbound Call Center Services to the USA from our
Offshore Call Center based in Jaipur, India. This
communications solution offers the opportunity to save up to
70% on your current call center costs. The
telecommunications cost could be even lower than what you
pay for State-to-State call in the USA!
Go4customer provides a full-fledged Customer Contact
Center, integrating the latest Call Center technologies and
expertise in Customer
Contact Management.
We offer an educated, capable
workforce that can be scaled to meet your needs. Our
philosophy is unique; our people are extraordinary. The team
at SPG embraces customer service values to consistently
provide superior service. That service is backed by a strong
commitment to international quality standards and values to
benefit our customers.
Go4Customer strives to
improve customer goodwill and satisfaction. We increase
awareness, create opportunities, generate sales leads,
enhance accountability and ultimately increase revenues and
profits.
Inbound Services
Customer Service
·
Application / Claims processing
·
Subscription services
·
Billing queries, etc.
Sales and order fulfillment
·
Order taking
·
Sales closures
·
Up-selling and Cross-selling
Technical Support/ Help desk
·
Troubleshooting for products & services
Inquiry Service
·
Product information requests
·
Dealer locator service
·
ATM / POS locator service, etc.
Outbound
Services
Sales
·
Telemarketing services
·
Lead generation / qualification
·
Prospecting
·
Promoting new services or products
Credit Management
·
Credit authorization
·
Credit verifications
·
Collections
Verification services
·
3rd party verification service
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Insurance verifications
·
Employment verification
Market research
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Research surveys
·
Opinion surveys etc.
Web Enables Services
Customer Acquisition
No
business can survive without a regular flow of new sales
leads. However, with the constriction of marketing budgets,
the cost of obtaining each lead has become a vital issue.
Even more important is the value that each eventual sale
brings to the company. A well-managed customer contact
center can be a powerful tool for customer acquisition.
GO4CUSTOMER's
solutions capitalize on each customer contact, allowing each
customer to analyze its customer database for more
sophisticated targeting in future sales campaigns. Different
offers and approaches can easily be tested. By tracking
customer value over time against the cost of acquisition, it
is possible to steadily improve the quality of new customers
while reducing the cost of winning them.
Finding and winning new customers
with GO4CUSTOMER through:
ü
Inbound
sales
ü
Outbound
sales
ü
Order
taking
ü
Lead
generation
ü
Product
information requests
ü
Subscription
renewals
ü
Database
cleaning and updating
Every
contact you have with a customer is an opportunity to build
upon the relationship. At the center of a successful eCRM
strategy is the need to add value each time you communicate
with one of your customers. An effective customer care
strategy can actually decrease your reliance on customer
acquisition. The more customers you retain, the less that
have to be replaced.
For
example, a complaint well handled can become a positive
experience with your company's responsiveness. An inquiry
for information can be converted into a sale. An account
inquiry can be an opportunity to add valuable information to
your database.
Customer care was once seen as a
cost center - an expensive but inevitable overhead. But as
part of a successful eCRM strategy, customer care delivers
tangible benefits in the form of stronger relationships,
increased sales and valuable information. And, all these
factors are measurable, enabling you to determine the most
profitable activities and turning your contact center into a
profit center
Technical Support/Help Desk
Customer
satisfaction surveys reveal an interesting shift in consumer
attitudes. For many buyers of technology equipment, the
quality of the support is more important than the quality of
the equipment itself. Most people who buy home computers are
far from experts. When something goes wrong, they need
helpful advice immediately. The frustration produced by busy
signals, long hold times and incompetent staff can quickly
transform them into a lost customer.
At
GO4CUSTOMER, we build technical support solutions with
layers of technical support. The front line team takes the
initial call and solves the most common problems. The next
layers are specialists in various aspects of the products.
For the most complex problems, GO4CUSTOMER provides a team
of technical experts. The results are satisfied customers,
reduced service costs and a potential additional revenue
stream.
GO4CUSTOMER provides customer
solutions and support for:
ü
Troubleshooting
calls
ü
Software
problems
ü
Internet
service problems
ü
Computer
hardware problems
ü
Up-sell/cross-sell
purchases
ü
Corporate helpdesk support
ü
Warranty or post-warranty support
Benefits of Outsourcing
The benefits that
Go4Customer will bring to its clients include:
- Quick speed to market — can reduce start-up
time from years to months
- Access to well-qualified, certified agents
- Quality of service through tailored service
level agreements
- Fast and flexible adaptations — can quickly
engage more seats, change messages, different languages,
etc.
- Cost savings of up to 60% through reduced
labour costs
- Reliability of infrastructure
- Reduced regulatory liability for tasks such as
telemarketing and collections.
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